If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Temporarily disable your antivirus or other security software first. Please run the following steps and post back the logs as an attachment when ready. Please temporarily disable your antivirus real-time protection and run the following. If your system is running Discord, please be sure to Exit it while this case is ongoing. We don't want to waste your time, please don't waste ours. Please be patient and stick with me until I give you the "all clear". If there are any on the system you should uninstall them before we proceed. It is at times also a big source of current Trojan infections. It is the leading cause of ransomware encryption. Having such programs installed is the easiest way to get infected. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.Ĭracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Do not do any free-wheeling or risky web-surfing.
Please attach all log files to your post, unless otherwise requested Please follow all steps in the provided order and post back all requested logs Make sure to read the entire post below first. Let's keep these principles as we proceed. My screen name is AdvancedSetup and I will assist you with your system issues.
Hello and It is quite late for me so I'm heading out but please read and follow the directions below and I'll check back on you again tomorrow.
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